Comments on: Customer Perceptions Before Buying: Little Things Add Up http://design-for-users.com/customer-experience/customer-perceptions-before-buying-little-things-add-up/ designing the universal experience Tue, 20 Oct 2009 19:56:36 -0700 http://wordpress.org/?v=2.8.6 hourly 1 By: David Rich http://design-for-users.com/customer-experience/customer-perceptions-before-buying-little-things-add-up/comment-page-1/#comment-188 David Rich Mon, 26 Jan 2009 15:22:02 +0000 http://design-for-users.com/?p=6#comment-188 Awesome post! Customer experience is the heart of every organization. Treat your customer's well, develop and implement a strong customer experience program is the key to building loyal customers. Of course, retailers and brands have to measure the success of the program - and adjust as necessary. Metrics is very important, otherwise, how are you suppose to know WHAT your customer's need? Awesome post! Customer experience is the heart of every organization. Treat your customer’s well, develop and implement a strong customer experience program is the key to building loyal customers. Of course, retailers and brands have to measure the success of the program – and adjust as necessary. Metrics is very important, otherwise, how are you suppose to know WHAT your customer’s need?

]]> By: RYErnest http://design-for-users.com/customer-experience/customer-perceptions-before-buying-little-things-add-up/comment-page-1/#comment-57 RYErnest Sat, 29 Nov 2008 11:02:21 +0000 http://design-for-users.com/?p=6#comment-57 Nice post u have here :D Added to my RSS reader Nice post u have here :D Added to my RSS reader

]]> By: Ari Herzog http://design-for-users.com/customer-experience/customer-perceptions-before-buying-little-things-add-up/comment-page-1/#comment-16 Ari Herzog Sat, 04 Oct 2008 22:54:12 +0000 http://design-for-users.com/?p=6#comment-16 You can't write about buying a car and not tell us the world what you bought. What fancy new thing are you sporting? You can’t write about buying a car and not tell us the world what you bought. What fancy new thing are you sporting?

]]> By: Kristi Colvin http://design-for-users.com/customer-experience/customer-perceptions-before-buying-little-things-add-up/comment-page-1/#comment-17 Kristi Colvin Thu, 02 Oct 2008 12:37:42 +0000 http://design-for-users.com/?p=6#comment-17 Andrew, the show is awesome! Thanks for taking the effort with it you do. I like your cheeky humor. The Carmax experience with the email is one I should try to tell them about to correct, because they are a stellar company to deal with from my experience buying multiple cars there. In fact, I bought one last night! :-))) Andrew, the show is awesome! Thanks for taking the effort with it you do. I like your cheeky humor. The Carmax experience with the email is one I should try to tell them about to correct, because they are a stellar company to deal with from my experience buying multiple cars there. In fact, I bought one last night! :-) ))

]]> By: Andrew Lock http://design-for-users.com/customer-experience/customer-perceptions-before-buying-little-things-add-up/comment-page-1/#comment-18 Andrew Lock Thu, 02 Oct 2008 06:57:26 +0000 http://design-for-users.com/?p=6#comment-18 Hi Kristi, Glad you liked the show ;) Interesting reading your experience about CarMax, they are fools to treat customers like that. btw, you can view past episodes of Help! My Business Sucks! on the blog at www.helpmybusiness.com Regards Andrew Hi Kristi,

Glad you liked the show ;)

Interesting reading your experience about CarMax, they are fools to treat customers like that.

btw, you can view past episodes of Help! My Business Sucks! on the blog at http://www.helpmybusiness.com

Regards

Andrew

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