Posted by Kris Colvin | May 13th, 2009

A Study in User Experience: Twitter & #fixreplies

I have found that being a user experience person has often meant arguing a lot. Your role in the company, is to be the user advocate, not the company advocate, so that your voice is a reminder and constant reflection of a product’s users… you represent them, and are paid for doing that. But that means having to speak up, be confrontational at times, and be as persistent as you can possibly be when you...