designing the universal experience

How to Wreck Your Brand in a Single Weekend

I witnessed a train wreck this weekend. Not a physical one, but an online version involving a social media company, a respected business consultant, an advice video, blog comments and a Twitter battle that led to harassment via direct messages and support tickets being filed. I don’t want to call out the particular players in this incident and add fuel to the fire, but I do want to talk about this because the...

What’s Your Body Saying About Being Fearless?

A little bird on a wire informed us yesterday there was a thought-provoking new post over on The BrandBuilder’s blog (thanks Reza!) “Be fearless!” Blanchard instructs us, in his inimitable style. How I wish I could, some days. He says that “courage is one of humanity’s greatest gifts” and that is such a beautiful observation. But what if persistent, underlying fears and hidden...
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