Posted by Kris Colvin | May 13th, 2009

A Study in User Experience: Twitter & #fixreplies

I have found that being a user experience person has often meant arguing a lot. Your role in the company, is to be the user advocate, not the company advocate, so that your voice is a reminder and constant reflection of a product’s users… you represent them, and are paid for doing that. But that means having to speak up, be confrontational at times, and be as persistent as you can possibly be when you...

Posted by Kris Colvin | Jan 4th, 2009

Communicate, Inform, Address Users When Things Go Wrong Online

I love Twitter. An unabashed Twitter addict, friends and clients have figured out they can reach me faster there than by phone or email. I love Twitter so much, I have begun designing apps that utilize the api, which are not yet released. I preface this piece with this bit of info, because it pains me to have to bash the good people there in any way, but there is a big problem going on, that might hold lessons for...